February 27th, 2017

A WORD FROM THE TOP
As the month of “amore” comes to an end we are thrilled to have been nominated for the 2017 Canadian HR Reporter Readers’ Choice Awards. This is such an honor for all of us at Vertical Bridge as it will be decided by you!

We are currently in our 12th year of business and being nominated for this award is affirmation that our commitment to quality work, delivered with integrity in order to create an ongoing relationship of trust with our clients is being recognized. We all love what we do and we would appreciate your vote for this prestigious award! Read more

View from the Bridge: How to be an effective leader in 2017

January 31st, 2017

A WORD FROM THE TOP
Gong hei fat choy!

2017 is well under way and many of our clients have indicated that this is the year that they will focus on developing their existing leaders and their leaders of the future.

It is commonly accepted that leadership in the 21st century requires more emotional intelligence than it ever did in the past. We have curated a couple of articles below that provide some great information on 5 powerful habits of good leaders and leading in a millennial workplace. Read more

View from the Bridge: All I want for Christmas is effective, inspiring feedback

December 15th, 2016

View from the Bridge header

A WORD FROM THE TOP
It’s that time when most businesses are reflecting on the year they’ve just had and planning for the year ahead. As HR consultants, we are contacted by employers when they have a “people challenge”, when they need to hire, or when they are looking to develop leadership and culture within their organizations. In 2016 we noticed a definite increase in the number of organizations looking for guidance and support in several key areas; these included conflict resolution, employee relations and leadership. All three have one common thread that determines success or failure…effective communication. Below we are featuring two Inc. articles that speak to how effective communication within an organization can be a “game changer”. Enjoy! Read more

View from the Bridge: Boring or Sort of Sexy?…The rise of HR

November 22nd, 2016

A WORD FROM THE TOP
Below you’ll find an Inc. article on two roles that are driving the future of work. As you can imagine I wasn’t surprised that IT was one of them, however learning that HR is the other was somewhat of a pleasant surprise. I know what value a strong HR presence within a company can have. Unfortunately, we encounter employers regularly who fail to understand that HR plays a key strategic role in how they attract, engage and retain their employees. There’s some great information in the article on how HR and IT are having a real impact on business success. We’ve come a long way from processing payroll and hiring and firing! Read more

Acetech

November 17th, 2016

acetech-logo

ACETECH dinner (private event)

When: Monday, Nov 21st, evening
What: Speaking engagment at private dinner
Who:
Sandra Reder (Vertical Bridge)
 
DESCRIPTION: Sandra Reder will be talking about trends in recruiting.

View from the Bridge: How to emotionally hook people into your employer brand

October 31st, 2016

A WORD FROM THE TOP
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PHOTO: Virginia “Joy” Smith, Gregg Taylor (President of FSEAP Vancouver) and Sandra Reder at our Leadership Task Force event.

We did it! I want to thank all the amazing leaders who participated in our October 12th Leadership Task Force. Together everyone rolled up their sleeves and did a “deep dive” into what challenges they face within their organizations and what their “wish lists” are in 4 key areas of leadership.

  • Culture
  • Innovation
  • Emotional Intelligence
  • Performance and Engagement

The thoughts and ideas that this group came up with were nothing short of inspiring and we are now working to develop an innovative leadership program that incorporates these ideas and challenges. Stay tuned for more information on this!

Keeping with the spirit of the Task Force, below is a featured article written by one of our co-facilitators, David Reeve. David is a “Culture Guru” and a valued member of the Vertical Bridge Advisory Board.

Please enjoy!

Kind regards,

Sandra Reder

President & Founder
Vertical Bridge Corporate Consulting

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HOW TO EMOTIONALLY HOOK PEOPLE INTO YOUR BRAND THROUGH TELLING YOUR STORY
Credit: David Reeve (Unleash Culture) 

One of the best illustrations of the concept of telling your story through character can be found at any funeral. The stories told at funerals are 100 per cent based on the person’s character, not their skills. We make the dearly departed the hero. Not just any hero, but our hero, and we talk about how their life greatly enhanced and positively affected ours. We get emotional. This is powerful, lasting and proper. Just the way you should tell the story of your brand.

You tell your brand’s story to the world, through character, for two reasons:

  1. To become an attractive brand to do business with, and
  2. To become an attractive brand to work for.

Have you ever been asked to describe what you do for a living and gotten that smile, that nod, that glazed-over look in the eyes, and a mumbled “that sounds interesting” response to your answer?

It might be because you do not truly understand how to articulate the character elements of your business enough to hook your audience.

>> READ FULL ARTICLE

MEET A VB ADVISOR

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DAVID REEVE
Member of Vertical Bridge’s Advisory BoardDavid is on a mission to change the way brands DESIGN their culture and DESIGN their results. Fueled with optimism, David is described as a “street smart thought leader” and “cultural warrior”.

Based in Vancouver, David loves helping entrepreneurs develop the proper “eco-systems” within their brands by providing them the philosophy and “tools” to achieve consistent excellence in three areas; building amazing cultures, empowering awesome leaders and inspiring happy teams.

>> READ FULL BIO

Learn more about David’s work at www.unleashculture.com

 

October 2016
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IN THE NEWS

 

“One size does not fit all with perks” 

In Why investing in employee perks still matters, BC Business talks to VB’s Sandra Reder about how companies can use well-designed perks – not just hard-to-roll-back salary – to attract and retrain talent.

>> READ FULL ARTICLE

THIS IS HEALTHY CULTURE

 

Don’t mess with TOMS’ customer service team:(They win all the company competitions)

Check out a great example of a corporate video that shows off people and culture in a heart-warming way.

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HAVE AN HR QUESTION?

 

_______________________

NETWORK WITH US!

 

_______________________
HR is about people. People are social. We are social HR people! Connect with us on Twitter, LinkedIn and Facebook.

_______________________

ABOUT VERTICAL BRIDGE

 

We provide outsourced HR solutions for your business enabling you to attract, optimize and retain top talent. Visit us at www.verticalbridge.ca

_______________________
External HR Advisor / Consultancy of the Year 2016 Finalist
_______________________

How to Emotionally Hook People Into Your Brand Through Telling Your Story

October 28th, 2016

Author:  David Reeve, Unleash Culture

One of the best illustrations of the concept of telling your story through character can be found at any funeral. The stories told at funerals are 100 per cent based on the person’s character, not their skills.  We make the dearly departed the hero. Not just any hero, but our hero, and we talk about how their life greatly enhanced and positively affected ours. We get emotional. This is powerful, lasting and proper. Just the way you should tell the story of your brand.

You tell your brand’s story to the world, through character, for two reasons:

  1. To become an attractive brand to do business with, and
  2. To become an attractive brand to work for.

Have you ever been asked to describe what you do for a living and gotten that smile, that nod, that glazed-over look in the eyes, and a mumbled “that sounds interesting” response to your answer?

It might be because you do not truly understand how to articulate the character elements of your business enough to hook your audience.

Consider the difference in these two answers when someone asks me about my business.

Answer one: “I own a consulting brand and I help businesses by building culture in their brands through mentoring, workshops, speeches, facilitation etc. and I work with some of the biggest brands out there”.

Answer two: “I help brands discover greatness within and inspire everyone, everywhere”.

Of course, I use answer two, and people always follow up with, “How do you do that?” To which I say, “Let me tell you a story….

Within every brand story, there are two parts.

  • The skill side of the story, typically what you do and how you do it, and
  • The character side of the story, which is the why you exist. This is the emotional side of your story.

Unfortunately, 90 per cent of people building their brand only focus on what they do and how they do it when telling their story. In other words, only the skill side of their story, leaving the character side out.

This is a mistake.

The story you tell becomes the story others tell.  Remember that. What story do you want them to tell?

When others tell our story for us, we call them brand ambassadors.  Think about the number of times you have met someone, and five minutes later you cannot remember what they do, let alone try to tell their story in a meaningful fashion. Unfortunately for them, you are their brand ambassador, but they have not given you an emotional hook to remember what will help you tell their story.

The real key to telling your story, and to getting people emotionally hooked so they tell your story to others, is to focus on the character side of your story. Culture is the foundation of your brand’s character, thus having a great culture is the key to telling your story.

Telling the character side of your story requires three ingredients, and a combination of these ingredients should always be present in every telling of your story.

Focus on Your Why

You must talk about why you exist, otherwise known as your purpose. Take my example from the second answer, above:

“I help brands discover greatness within.” 

Discover greatness within is my brand’s why, my brand’s purpose. It is why I started my brand and is the foundation for the culture within my brand.

Mention a core value

You should always mention a core value in your story. Core values are the fabric of your character, acting as a lighthouse, and are one of the key foundations for building culture.  One of my core values is “inspire everyone everywhere.” In my answer above, I include a core value to get people emotionally hooked.

You Need a Hero

You must always have a hero in your story. Someone that you shine the spotlight on in a great way.

Stories love heroes.  Good vs. evil where good always triumphs, or the hero vs. a challenge and the hero always triumphs.  We always want to root for the hero and we are emotionally drawn to the hero’s journey. In your stories, always feature a hero, either a great team member or an amazing client.

Finally, it is critical that the story you tell to the outside is a true measure of your culture on the inside. It is hard to go through life wearing a mask, outwardly displaying one thing while feeling another way altogether on the inside. It is emotionally draining and easy to spot as fraudulent by others.

The same applies to building culture. Your culture should never display an image outside that does not match what is happening on the inside.  So how do we make sure the story we are telling the world aligns with who we are and what we are feeling on the inside?

It takes everyone doing their part. Everyone, and I mean everyone has a role to play. It simply cannot come down to a handful of people to make sure the story stays alive on the inside.  It starts with developing an authentic purpose and core values and then living them every day. Then it is about engagement, contribution, and a belief that you are truly building something very special.

Soak all this wonderful energy in, let it fill your soul with happiness, realize that you can make a difference in any outcome and you will never, ever, have to worry about the inside and outside measuring up, it will just naturally occur.

By developing the character side of your brand, you are building an amazing culture within your brand and a brand within your culture.

Character is the foundation for generating an emotional attachment to your story. When others connect with your stories you gain their trust. This lasting connection builds brand loyalty, cultivates strong partnerships and lasting relationships, wins over referrals, and attracts engaged team members.

Leadership Task Force

October 03rd, 2016

Update: From our Leadership Task Force, we have assembled a powerful leadership development program for Vancouver-based companies. Check it out!

Interested in being a part of an innovative Leadership Task Force? Read on!!

The task force was an idea that resulted from recent discussions with local CEO’s and other Senior Executives about key issues that keep surfacing time and again… The purpose of this Task Force is to address these issues head on! Here they are:

  • There are currently scores of leadership programs out in the marketplace but are they relevant and meeting the needs of today’s leaders?
  • Business has changed, but has how we lead kept up with the change?

On October 12th from 7 a.m. until 9:30 a.m. at UBC Robson Square we’re inviting forward-looking CEOs and top executives to join us in shaping the design of a new innovative CEO targeted Leadership Series designed from the ground up to invoke high levels of emotional intelligence, innovation, resiliency, performance, people mastery and culture building.

We’d like to invite you to have a voice in developing and customizing the design of this new Leadership Series. We will be using the techniques, mechanisms and the “secret sauce” that has been successfully used by Jeff Bezos (Amazon), Scott Farquhar (Atlassian), Bill Gates (Microsoft), Michael Dell (Dell Computer) and Daniel Goleman (Leading expert in Emotional Intelligence) to evoke and stimulate breakthrough bold thinking, high level innovation and culture building leadership practices.

Here is what some of the leaders mentioned above have said about these techniques and the secret sauce…

“Wow, seeing people experiment and innovate using these techniques reminds me of the energy and creativity we first embraced the day we put a door on two sawhorses!”

“It is amazing to watch the speed in which people can transition through change when they are emotionally intelligent!”

“We must consistently use these techniques to define the right KPIs that will ultimately drive high performance!”

Read more