Cultural Awareness in the Workplace
Is your business experiencing inefficiencies due to cross-cultural miscommunication among your team? Does lack of cultural understanding result in ineffective leadership by your managers? Are you losing multi-cultural customers due to misunderstandings?
Effective communication within most organizations can be a challenge, add to that the element of communicating between different cultures and ethnic groups, and the issue becomes even more complex. Often simply being aware of the cultural differences creates a more positive workplace environment. In this half day workshop we will examine the following topics:
- What is culture?
- Cultural characteristics
- Communicating across cultures
- Intercultural leadership
- Internal dynamics with employees
- External dynamics with customers
Nerella Campigotto has over 20 years of international business experience. Born and raised in Switzerland and educated in Australia, Nerella started her career as a Business Analyst with D&B before entering the world of corporate language services as District Director of Australian operations for Berlitz International. From there she moved to Tokyo where she directed an Executive Training Program for the EU for six years, followed by a transfer to San Francisco to manage two Berlitz branches. After moving to Vancouver, she worked for an international recruitment firm as VP Business Development, before launching her own consulting firm in 1999. As Principal of a thriving consulting practice of her own, Nerella helps companies to grow through successful expansion into international markets, by providing services such as market entry strategies, assistance with business partnering and establishing foreign operations, and intercultural business communication.